Refund Policy

🏢 Seller Notice: FashionIntel Premium subscriptions are sold under Brigli Bushati's SaaS — the parent account that develops and operates FashionIntel alongside other platforms. When you purchase a subscription, your payment statement may show "Brigli Bushati's SaaS" or "Paddle" as the charge descriptor. This is expected and correct. This refund policy applies fully to all FashionIntel purchases made through that account.

At FashionIntel, we want you to be completely satisfied with your Premium subscription. That's why we offer a 14-day money-back guarantee on your first subscription purchase.

✅ 14-Day Money-Back Guarantee

If FashionIntel Premium doesn't meet your expectations, you can request a full refund within 14 days of your first subscription purchase. No questions asked.

🎯 Who Is Eligible for a Refund?

You are eligible for a full refund if ALL of the following conditions are met:

✓ Your refund request is submitted within 14 days of your first Premium subscription purchase date
✓ You have not previously requested or received a refund from FashionIntel
✓ There is no evidence of service abuse or attempts to exploit the refund policy

❌ Refunds Are NOT Available For:

Refund requests made after 14 days from your first subscription date
Subscription renewal payments (2nd month onwards) — only your first payment is eligible
Accounts that have already received a refund in the past
Cases where there is evidence of excessive service usage intended to exploit the refund window

🔄 How to Request a Refund

Requesting a refund is simple and can be done directly from your account:

1 Log in to your FashionIntel account

2 Go to your Profile page

3 Click the "Request Refund" button in the Subscription Status section

4 Provide a brief reason for your refund request (this helps us improve our service)

5 Submit your request

Note: The "Request Refund" button is only visible during your 14-day refund eligibility window. After this period expires, the button will be disabled, and you will see "Refund Unavailable" instead.

⏱️ Refund Processing Timeline

Once your refund request is submitted:

Immediate: Your Premium access will be removed from your account
Within 24 hours: Your refund will be processed through Paddle (our payment processor)
5-10 business days: The refund will appear in your original payment method

The actual time it takes for the money to appear in your account depends on your bank or payment provider:

• Credit/Debit Cards: 5-10 business days
• PayPal: 3-5 business days
• Bank Transfers: 5-14 business days (varies by bank)

📋 Important Information

One-time refund: Each user is entitled to one refund only. After receiving a refund, you will not be eligible for future refunds if you re-subscribe.
Subscription renewals: Monthly renewal payments (2nd month onwards) are not eligible for refunds. The 14-day window only applies to your initial purchase.
Cancellation vs Refund: If you're outside the 14-day window, you can still cancel your subscription to prevent future charges, but no refund will be issued for the current billing period.
Service abuse: We reserve the right to deny refund requests if there is evidence of abuse, such as making hundreds of predictions within the refund window with the intent to request a refund.

🛡️ Anti-Abuse Protection

To maintain fairness for all users and protect the integrity of our service, we have implemented anti-abuse measures. Refund requests may be denied if:

The account shows signs of excessive usage inconsistent with genuine evaluation (e.g., 100+ predictions in a few days)
Multiple accounts are created from the same user to repeatedly claim refunds
There is evidence of intent to exploit the refund policy rather than genuinely evaluate the service

❓ Need Help?

If you have any questions about our refund policy, encounter any issues with the refund process, or need assistance with your subscription, please contact our support team at:

bushatibrigli@gmail.com

We typically respond within 24-48 hours during business days. We're committed to ensuring you have a positive experience with FashionIntel, whether you decide to keep your subscription or request a refund.

Last updated: February 2026
This refund policy applies to all Premium subscriptions purchased through FashionIntel.